Returns & Exchanges

If you’re not 100% happy with your HOURS item, we'll gladly accept returns or exchanges for unworn, unwashed items sent in its original packaging within 30 days of receipt. Any returns that do not meet these requirements will be shipped back to you. Some markdowns are final sale. In this case, it will be clearly stated on the product page. 

US Returns:

  • You can begin your return/exchange request here.
  • Returns anywhere in the US are free.

Canada Returns:

  • Please contact hello@itshours.co to initiate your return/exchange request.
  • Please note you are responsible for the cost of return shipping.
  • When sending your items back, place them into a shipping box/bag, include your HOURS order number, a brief message for the reason of the return.
If you have any questions or comments about your order - drop us a note: hello@itshours.co.